Teams Who Win Service Agreement


IGNITE 6-Week Immersive, IGNITE 1:1 Expert Coaching, and IGNITE Membership

 

This Service Agreement (the "Agreement") is made between Teams Who Win, a division of Expanded Impact LLC, and [Client Name] (the "Client"). By participating in any of the IGNITE programs, you agree to the following terms:

1. Program Overview

Teams Who Win offers three IGNITE programs:

  • IGNITE 6-Week Immersive Experience: A cohort-based program that includes at its core, live workshops, implementation circles, peer connect, a digital learning hub, and community support.
  • IGNITE 1:1 Expert Coaching: One-on-one coaching tailored to your individual development and leadership goals.
  • IGNITE Membership: Ongoing access to the community, digital learning hub, and additional support.

2. Client Responsibility & Participation

The Client acknowledges that successful coaching and leadership development requires active participation. The effectiveness of the program or coaching is largely dependent on the Client’s engagement and commitment to implementing the insights and frameworks provided.

The Client agrees to:

  • Fully participate in all program activities (including workshops, circles, and coaching sessions), and engage in the digital learning hub.
  • Be accountable for their own growth, taking full responsibility for decisions and actions made as a result of participation.
  • Support, challenge, and champion fellow cohort members in a respectful and constructive manner, fostering a culture of mutual growth and collaboration.

3. Intellectual Property & Usage Rights

All program materials, session recordings, frameworks, and content provided during the IGNITE programs are the sole property of Teams Who Win and are protected by copyright laws.

The Client agrees to:

  • Use all materials for personal, non-commercial purposes only.
  • Not share, distribute, or sell any program materials or recordings without written consent from Teams Who Win.

4. Payment Terms & Refund Policy

Payment is non-refundable. Full payment must be made to secure participation in any of the IGNITE programs. In extenuating circumstances, Teams Who Win will work with the Client to explore alternatives such as deferring participation or adjusting schedules, at the discretion of Teams Who Win.

The Client agrees to:

  • Complete full payment by the required due date to confirm their place.
  • Understand that payments are final and non-refundable.

5. Scheduling & Canceling Sessions

The Client is responsible for managing their own scheduling and participation in the cohort based and 1:1 sessions. Teams Who Win understands that unexpected circumstances may arise. For 1:1 engagements, cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled session. Cohort based sessions are not rescheduled in order to support the benefit of the overall group.

The Client agrees to:

  • Be fully accountable for attending all scheduled sessions.
  • Provide at least 24 hours' notice if they need to cancel or reschedule a session.
  • Understand that failure to provide sufficient notice may result in forfeiture of the session without refund or rescheduling.

Teams Who Win will do everything possible to provide value and accommodate clients in the case of emergencies or extenuating circumstances. However, consistent participation is essential for maximizing the benefits of the program.

6. Confidentiality

Teams Who Win is committed to maintaining the confidentiality of all client information. However, exceptions to confidentiality apply under the following circumstances:

  • If the Client discloses intentions to harm themselves or others, Teams Who Win is required to report this to the appropriate authorities.
  • If coaching or services are sponsored by a third party (e.g., an employer), anonymous aggregated themes may be shared to improve programming, but no specific client information will be disclosed.
  • For professional credentialing with the International Coaching Federation (ICF), Teams Who Win may disclose names, session dates, and hours but not content of sessions.
  • Teams Who Win may use AI-powered tools for note-taking and summarizing coaching and training sessions, strictly for internal use.

7. Ethical Standards

All IGNITE engagements adhere to the International Coaching Federation (ICF) Code of Ethics. Teams Who Win will conduct all interactions with professionalism, integrity, and respect for confidentiality.

 

Contact Information: For questions regarding this policy, please contact us at support AT teamswhowin DOT com.

Management,
Expanded Impact LLC dba Teams Who Win